Things must change according to change. This is simple mantra for success in this fast growing economies like India. I was under the same impression that the people will change with time and so do the services. But Andhra Bank proved it wrong. For I had enough today and this is how I vent out my anger .
In today’s world, Internet has revolutionized the way we see the world around.It has opened new doors for making life comfortable and miserable as well .Take for instance, the online account through which almost all the services can transacted,without having to go out of your home. I use this service extensively for all my bill payments etc. But I still go out to deposit my dad’s checks usually on Saturday. And this is where this ABank comes into the picture.
For it has long history, We are attached to it for more than 40 yrs. But I believe, it never even understood on how to
treat it’s customers right from it’s inception. Whenever I visit this bank, I hear customers arguing with staff, cursing the bank for it’s services. And today I join this bandwagon. For I had enough, for instance, for issuing a checkbook , you would be surprised if you get your checkbook within a month as Bank manager is always on leave. To get an entry into your ‘passbook’,you would usually have to wait for two hours as the concerned person would always be attending a meeting. And today, I had heated argument with a lady as “Rules” suddenly dawns her. This only made me realize how senseless the point she was trying to put forward. Anyway I’m tired of all this. All I wanted to say ‘Abank’ sucks, as it makes customers life miserable.
Long time ago, I tried to convince my dad to change his account to other bank where customers would be treated the way he has to be, but failed. I will have to convince him for I would never step it’s door steps again. And thank God, I hv a account with a bank that treats me well.
In today’s world, Internet has revolutionized the way we see the world around.It has opened new doors for making life comfortable and miserable as well .Take for instance, the online account through which almost all the services can transacted,without having to go out of your home. I use this service extensively for all my bill payments etc. But I still go out to deposit my dad’s checks usually on Saturday. And this is where this ABank comes into the picture.
For it has long history, We are attached to it for more than 40 yrs. But I believe, it never even understood on how to
treat it’s customers right from it’s inception. Whenever I visit this bank, I hear customers arguing with staff, cursing the bank for it’s services. And today I join this bandwagon. For I had enough, for instance, for issuing a checkbook , you would be surprised if you get your checkbook within a month as Bank manager is always on leave. To get an entry into your ‘passbook’,you would usually have to wait for two hours as the concerned person would always be attending a meeting. And today, I had heated argument with a lady as “Rules” suddenly dawns her. This only made me realize how senseless the point she was trying to put forward. Anyway I’m tired of all this. All I wanted to say ‘Abank’ sucks, as it makes customers life miserable.Long time ago, I tried to convince my dad to change his account to other bank where customers would be treated the way he has to be, but failed. I will have to convince him for I would never step it’s door steps again. And thank God, I hv a account with a bank that treats me well.
Oh yeah, I agree with you dude, I think most of the nationalised banks in India are alike, I too have many experiences, not only with banks but with other Govt offices too.
ReplyDelete@ Maria: Thanx a lot .. ya sure wud love to use it ..
ReplyDelete@ Shiva: Absolutely agree with u.. To get ur work done with Govt. is really herculean task now-a-days.. I hope this is not forever..
dude its india, and in india one thing yu are sure of is assuming everybody has plenty of time, the bus driver assumes you got plenty of time to wait, the bill collector in e services and the banks for sure and everybody has complaints. We can hope only for the things to change and thats all we can do.
ReplyDeleteThe main problem is tht you cannot intimidate them as their jobs are secured.. tht forms the basis for delays etc ..Infact in public service organisations like banks with few exceptions ..they are not even properly trained to handle customers.. I feel all the future ventures must be in collaboration with private partnership..As this model seems working quite well.. n e way let's hope for the best
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